Booking Services
- Reservations can be made by Booking Online via the Booking, Email, WhatsApp, Phone Call form
- Complete & make sure the data you send is correct Name, Date, Time, Contact Number, Email Address, Number of Participants.
Payment method
- Down Payment is 25% of the total cost for each reservation
- Down Payment is made after your reservation is confirmed by our team
- To transfer for Down Payment is made through Bank Account Transfer, Paypal Account and Account Information will be provided after you make a reservation.
- After you make a Down Payment, please inform us by sending confirm payment Via Email, Whatsapp Number with Proof of Transfer.
- The Balance of payment is done in case at meeting point of pick-up tour by our team
Cancellation policy
- If in any cases you really need to cancel your booking, please write us back and please note that we will be trying to persuade you to reschedule your trip. Basically we don’t want to charge you any cancellation fee.however, it may apply for individual service supplied by our partners or other third parties under their term and condition.
If you need to cancel your booking, you must notify GWI Tour in writing. Cancellation fees are calculated based on the time we receive your notice and are expressed as a percentage of your total tour price:
- 30 days or more before tour: No cancellation fee
- 11–34 days before tour: 30% cancellation fee
- 3–10 days before tour: 50% cancellation fee
- Within 48 hours of departure: 100% cancellation fee
Travell insuran
- We always assumed good things are happening to our trip. However , we would advise you to cover your trip with cancellation insurance cost, luggage, accident, liability as well as health insurancel ( illnes, death,medical evacuation ),because it is not include in the cost of our service.
If bad weather, what are we policy?
- We always tell my guests that adventure in East Java is beautiful because it’s raw and natural. If it rains, we generally continue the trip!
A little rain won’t stop us from seeing the waterfalls or the craters. in fact, it often makes the jungle feel even more magical.
We suggest bringing a light poncho, and we will handle the rest.
However, your safety is my absolute priority. If the Indonesian government issues an official warning regarding volcanic activity at Mount Bromo or Mount Ijen, we strictly follow their safety protocols.
Before the tour: If a closure happens 1–2 days before you arrive, we will contact you immediately to discuss rerouting your itinerary to other stunning spots like Tumpak Sewu or Sukhapura.
During the tour: In the rare event of an overnight alert, our experienced guides will immediately evacuate you to a safe zone. We are locals, we know these mountains intimately and will ensure you are protected at all times.
2. While we maintain our fleet to the highest standards to prevent any issues, we are always prepared for the unexpected.
If a mechanical breakdown occurs, we don’t just ‘fix it’, we solve it. We will quickly arrange a backup vehicle so your schedule stays on track with minimal delay.
Regarding accidents and health, please note that our tour price does not include personal travel insurance.
We strongly recommend that you purchase comprehensive travel insurance in your home country before you fly.
This ensures you are covered for medical emergencies or trip interruptions.
Rest assured, our drivers are highly trained professionals who prioritize defensive driving. If any incident does occur, we stay by your side.
We will assist you with local authorities, medical coordination, and logistics until everything is resolved.
We don’t just drop you off, we take care of you like family.
BROMO IJEN TOUR EAST JAVA
Address: Hamlet of Krajan, RT/RW 06/02, Village of Rejosari (West of Watu Ulo Railway Crossing, House on the Right Side of the Road)
District : Glagah
Regency : Banyuwangi
Country : Indonesia
Postal Code :68432
Phone : +62 822 3259 9093
Opening hours: 05.00 – 18.00
Parking: Yes Available
Wifi: it’s on
Building: surrounded by aesthetic shady trees and rice fieldMedia & TextParagraph
Contact WhatsApp +62 822 3259 9093 or Email: gigehs@gmail.com to get more information about this Bromo Ijen Tours.